Frequently Asked Questions
Everything you need to know about shopping with Finery London.
What is the standard delivery timeframe for my order?
Standard UK delivery typically takes 3-5 working days. For international orders, please allow 7-14 working days depending on your location and local customs processing.
How do I return an item that isn't quite right?
We offer a 28-day return policy. Items must be unworn, in their original condition, and with all Finery London tags attached. You can initiate your return through our online portal.
How can I find the right fit for me?
Each product page features a detailed size guide. We design our collections with a contemporary fit; if you are between sizes, we generally recommend sizing up for a more comfortable silhouette.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also checkout securely using PayPal, Apple Pay, or Klarna for flexible payment options.
Are your fabrics sustainably sourced?
At Finery London, we are committed to reducing our environmental impact. We increasingly use conscious materials like Lenzing™ Ecovero™ viscose and organic cotton across our seasonal collections.
Can I amend or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Therefore, we are unable to amend or cancel orders once they have been confirmed. However, you may return any unwanted items for a full refund.